Effective Date: May 28, 2026
This Privacy Policy describes how IKON WINDOWS AND DOORS LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website at ikonflorida.com (the “Site”) and in the course of providing our window and door products, installation services, and text messaging programs.
1. Information We Collect
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”).
A. Information You Voluntarily Provide (Sales, Service & SMS Data):
We collect Personal Information when you engage with us for sales, consultation, or service, such as when you:
- Contact us through forms to schedule an on-site consultation or request a quote.
- Request a free estimate for window or door installation.
- Engage in communication regarding a sale, installation, or service ticket.
- Subscribe to a newsletter, marketing communications, or opt-in to receive text messages (SMS).
This information may include:
- Name
- Email address
- Phone number and SMS consent status
- Physical address (for on-site consultations, estimates, and project delivery/installation)
- Details about your project (e.g., product interests like hurricane impact windows, lift & slide doors, material preferences, project budget)
- Any other information you choose to provide in your correspondence.
B. Information Collected Automatically (Website Usage Data):
When you access or use the Site, we may automatically collect certain information from your device, including:
- Log Data: IP address, browser type, operating system, device information, access times, and the pages you viewed.
- Usage Data: Information about how you use our Site, such as clicks, scrolling, time spent on pages, and referring/exit pages.
- Cookies and Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information, store your preferences, and track your activities on the Site, specifically to tailor information about our window and door products. You can instruct your browser to refuse all cookies.
2. How We Use Your Information
We use the information we collect for various business and service-related purposes, including:
- To Fulfill Orders and Services: To schedule and provide on-site consultations, generate free estimates, manage your window and door purchase, delivery, and installation.
- To Provide SMS Services: We collect your phone number and consent status to provide you with SMS services. This information is used solely for the purpose of delivering text messages related to the campaign you have opted into (e.g., scheduling, project updates, and customer support).
- To Support Operations: To provide, operate, and maintain the Site and our services.
- To Communicate: To respond to your inquiries, comments, or requests for service.
- To Send Notifications: To send you technical notices, updates, security alerts, and support and administrative messages related to your project or products.
- To Market Products: To send marketing and promotional communications about our products, such as hurricane impact windows, custom European-style doors, and special offers (you may opt-out at any time).
- To Improve Services: To monitor and analyze trends, usage, and activities in connection with the Site and improve our product offerings.
- To Maintain Security: To detect, investigate, and prevent fraudulent transactions and other illegal activities.
3. Sharing Your Information
We do not sell your personal information. We may share your Personal Information only under the following limited circumstances:
- Service Providers: Third-party vendors, installers, consultants, and other service providers who need access to the data to perform services on our behalf (e.g., project management, installation crews, payment processing, email delivery, data analysis).
- SMS Messaging Providers: We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
- Legal Compliance: In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process (e.g., permits for installation).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
4. User Rights
You have the right to access, correct, or delete your personal information.
- Email/Data Requests: You can contact us at any time using the details in Section 9 to request access, updates, or deletion of your information.
- SMS Opt-Out: You can opt-out of receiving text messages at any time by replying STOP to any text message you receive from us.
5. Data Security
We are committed to protecting your personal information and have implemented appropriate technical and organizational measures to ensure its security. We implement reasonable security measures designed to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee its absolute security.
6. Third-Party Websites and Products
The Site may link to third-party manufacturers, industry partners, or services. We are not responsible for the privacy practices of these third-party sites. Our Privacy Policy does not apply to their data collection practices.
7. Children’s Privacy
Our Site is not intended for use by anyone under the age of 18. We do not knowingly collect Personal Information from children under 18. If you become aware that a child has provided us with Personal Information, please contact us.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page will indicate when this Policy was last revised. We encourage you to review this Policy periodically to stay informed about our data practices.
9. Contact Information
If you have questions or concerns regarding this Privacy Policy or your privacy, please contact us at:
IKON WINDOWS AND DOORS LLC
1180 Florida A1A
Satellite Beach, FL 32937
Phone:321-345-0646
Email: info@ikonflorida.com
